10 Things to Know Before Having Your Car Repaired
Investment
Your car is the second largest investment you're likely to make. Preserve its value and your safety by having it repaired professionally.
Safety
Never drive a car that could be unsafe because of damages.
Insurance Companies
Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here.
Estimates
There is no law requiring you to obtain more than one estimate or appraisal.
Repair Shop
You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.
Estimate Differences
Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, please ask us.
Choose a Certified Shop
Choose a shop that has unibody repair equipment and certified (by I-CAR or ASE, for example) technicians.
Genuine Replacement Parts
Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
Warranty
Ask if the shop offers a repair warranty.
Negotiate Claims
Let us help you negotiate your claim with the insurance company.