10 Things to Know Before Having Your Car Repaired

  • Investment

    Your car is the second largest investment you're likely to make. Preserve its value and your safety by having it repaired professionally.

  • Safety

    Never drive a car that could be unsafe because of damages.

  • Insurance Companies

    Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here.

  • Estimates

    There is no law requiring you to obtain more than one estimate or appraisal.

  • Repair Shop

    You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.

  • Estimate Differences

    Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, please ask us.

  • Choose a Certified Shop

    Choose a shop that has unibody repair equipment and certified (by I-CAR or ASE, for example) technicians.

  • Genuine Replacement Parts

    Ask if the shop will be using genuine manufacturer (OEM) replacement parts.

  • Warranty

    Ask if the shop offers a repair warranty.

  • Negotiate Claims

    Let us help you negotiate your claim with the insurance company.

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